Q: What is your delivery time
A:
United Kingdom
£5.00 (Free for orders over £100)
1–3 business days after dispatch
Orders placed by 14:00 GMT are processed the same day.
International (Worldwide)
£15.00 (Free for orders over £150)
1–3 business days after dispatch (delivery times vary by location)
Orders placed by 14:00 GMT are processed the same day.
Q: What is your return policy?
A:
Return Conditions
To return an item, please ensure the following conditions are met:
- Return Request Timeline: The return must be requested within 30 days of the delivery date.
- Item Condition: The item must be in its original, unused, unaltered, and unwashed condition.
- Tags and Packaging: The item must be returned with the original tags and packaging intact.
- Special Conditions for Intimate Apparel and Swimwear: Items such as lingerie, hosiery, boxers, briefs, swimsuits, and bikini bottoms must have the original hygienic protective strip still attached.
Footwear Return Requirements
Footwear must include the dust bag and original shoe box, as these are part of the product. To prevent damage during return shipping, please place the shoe box inside a protective shipping box.
Q: Do you offer international shipping?
A:
Yes, we ship worldwide! Shipping costs will apply and will be calculated at checkout based on your location.
For the rest of the world (ROW), standard shipping is £15.00 (free for orders over £150) with an estimated delivery time of 1–3 business days after dispatch.
Keep an eye out for our ongoing discounts and promotions throughout the year for exclusive deals!
Q: How can I track my order?
A:
You can track your order using the tracking link provided in your confirmation email.
Q: What payment methods do you accept?
A:
We accept various payment methods, including credit cards and PayPal. When you choose "Buy Now" and proceed to LYBSTORE's checkout, the following payment options are available:
UK Customers:
- Visa
- Mastercard
US Customers:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Q: What if I'm directed to the retailer's site for checkout?
A:
If you are directed to the retailer's site to complete your order, please refer to their help center for detailed information about their payment options.
Q: How do I contact customer support?
A:
You can contact our customer support via email at: info@lybstore.comor by clicking on the chatbot icon for immediate assistance.